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RETURNS & EXCHANGE

The Curtain Label quality control team ensures that our products are inspected thoroughly before they leave our facility. We take customer feedback very seriously and strive towards ensuring complete customer satisfaction. If the parcel is received in tampered or damaged condition, please get in touch with us immediately through email support@curtainlabel.com with the images.

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  1. The curtains we make are manufactured upon receipt of the order (Both Standard Size & Customized Curtains). This is done to ensure that the customer receives fresh products, not outdated stock.

As a result, we are unable to take returns or exchanges on our products.

  1. Our commitment to quality is unwavering, and you will receive what you see on the website. There can be a 10% marginal difference as the curtain photos that you see are rendered, and there can also be minimal colour changes when the fabric lots are newly produced from the mill.

 

  1. There will be between 5-6 photos in every listing, and the third photo will be the actual fabric picture. This step is taken to prevent any confusion between the rendered and actual fabric.

 

  1. Still, if you want to see a fabric sample before placing the order. We have a fabric sample available for purchase. Take a look at the link https://www.curtainlabel.com/fabric-sample/

 

  1. The search box allows you to directly locate the fabric sample by typing the product name.

 

CUSTOM CURTAINS & STANDARD-SIZE CURTAINS

However, if you are not satisfied with the products received, we encourage you to get in touch with us so that we can determine what steps can be taken to address concerns on a case by case basis if they fall into any of the categories listed below:

  1. a) If there are quality defects in the curtains

If you find a defect in the custom curtain products received, please send an email to support@curtainlabel.com with details and photographs of the defect. This will help our team identify the correct course of action, and they may reach out to you for additional details. If the Curtain Label custom curtain products sent to you have genuine defects, we will work with you to ensure that you receive a fresh replacement at the earliest.

  1. b) If the curtains sent by Curtain Label do not match order specifications:

If the custom Curtain Label products sent to you do not match the dimensions requested, please send an email to support@curtainlabel.com within three days of receiving the items so that we can ensure that you receive a fresh replacement at the earliest. We will arrange for a reverse pick-up of the products before sending out a fresh set that match the dimensions specified in your original order sheet.

  1. c) If you entered the wrong dimensions while placing the order & need an alteration:

If you have entered the wrong size while placing an order for custom Curtain Label products and require alteration services, please send an email to support@curtainlabel.com with your request. We will try our best to assist you or suggest alternatives for mending the curtain. 

The alteration charges if any & to-and-fro shipping charges will be borne by the customer.

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